Restaurants, bars, and cafes have always been a target for fraud. That said, the food and beverage space hasn’t traditionally been an industry rife with chargebacks. Now, however, these businesses are becoming a hot target. What gives? Why does it feel like things are getting worse? The easy answer is that the economy has yet to recover from the pandemic. …
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Across the US, peak holiday shopping is in full swing. Thousands of merchants are so busy they scarcely have time to breathe, let alone worry about supply chain issues, inventory breakdowns, or customer service snafus. Yet… here we are. It’s the 2022 holiday season, and we’re still experiencing residual supply chain woes leftover from the pandemic, and will be for …
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After nearly two decades, I’ve had the pleasure of meeting dozens of highly-qualified leaders in technology. Many of the brightest minds I’ve had the pleasure to know have been women. In fact, successful women present in every aspect of the industry, from development and design to management and leadership. Yet… another thing that I can’t fail to notice is how …
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Contemporary workers are more concerned about their health than ever before. With increasingly sedentary lifestyles, quick and easy access to bad food, and exacerbating factors like the COVID-19 pandemic, it’s no wonder that workers are concerned. And, as we’ve seen, employers are paying attention. Employee happiness and wellbeing are becoming key issues for companies to address throughout employee tenures. Indeed, …
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The global Covid-19 pandemic touched every business vertical in some way. Few felt the pain as acutely as the travel industry, though. According to the International Civil Aviation Organization, global air traffic dropped by more than half in 2020, from 4.5 billion passengers in 2019 to 1.8 billion. The organization estimates the industry suffered a $370 billion financial loss due …
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I’m going to go on the record here to tell you that it’s a good idea to present as many payment options as possible to customers at checkout. You just don’t wade into any of these options with your eyes closed. Just like BNPL and other alternative payment options, introducing one-click payments will probably boost sales to some degree. After …
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Merchants are pretty well aware of friendly fraud by now, and for good reason. The problem has been getting consistently worse for over the last decade. It’s also a compounding problem. Why is this the case? Well, there are many reasons, but chiefly, it’s because digital commerce has become increasingly popular in the last few years. According to Forbes, eCommerce …
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In previous posts, I’ve discussed the need for greater gender parity in all forms of business, but especially in technology and finance. But, despite a clear need for workers, women are still vastly underrepresented in both of these sectors. So, what’s going on here? Why does gender parity remain an issue in the fastest-growing industry in the US? Why does …
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According to the 2022 Chargeback Field Report, friendly fraud remains a major concern for 65% of merchants polled. Considering that the merchants involved in the survey accounted for nearly every vertical, this is a hefty statistic that bodes ill for eCommerce at large. So, what’s happening here? Why is friendly fraud still a big problem after nearly a decade of …
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This September, Mastercard is scheduled to roll out an overhaul to their Mastercom platform, called Mastercard Collaboration. This update, which is very similar to what Visa did with their Rapid Dispute Resolution initiative, will be a mandatory platform for Mastercard disputes. The idea behind Collaboration is that merchants will receive advance notification about pending disputes, instead of getting a Mastercard …
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