December 14, 2015

Motivation…Courtesy of the Chief Innovation Officer Summit

Reaffirming My Personal Pledge to Innovation Just like any other business owner, I appreciate opportunities to grow and fine-tune my leadership abilities. However, I’ve found that situations that challenge me to carefully examine my thinking and motives are the most opportunistic. I recently walked away from a situation asking myself, “Am I really doing enough?” After all, it seems stagnant …

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December 8, 2015

2015 Black Friday and Cyber Monday Sales Recap

From Black Friday to Cyber Monday: The Final Sales Results of the 2015 Holiday Shopping Weekend How did the final results of Black Friday and Cyber Monday compare to the analysts’ expectations? Did sales follow the expected trends? Were there any surprises? Letdowns? Holiday Shopping Overview The 2015 holiday shopping season kicked off with what many had hoped would be …

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November 12, 2015

Why Female Business Owners Are Most Likely to Succeed

Women’s Competitive Edge Over Their Male Counterparts There are a variety of factors that have led to the rise of women entrepreneurs: some societal, some technological, some the result of women’s natural tendencies. All these contributing factors have converged in a period of time that has created opportunity for women like no other point in history. The Changing Face of …

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November 4, 2015

Red Flags: Warning Signs of Potential Credit Card Fraud

Beware! Potential Indicators of Credit Card Fraud Card-not-present merchants face special challenges in the fight against fraud. Recent statistics paint an alarming picture. By the Numbers As more consumers turn to ecommerce for convenience, more criminals are drawn to ecommerce for their own gain. How can the merchant fight fraudulent activity and reduce chargebacks? Is there a process that can …

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October 12, 2015

Using Representment to Dispute Chargebacks

Representment Recovers Lost Revenue and Improves the Merchant’s Reputation Chargeback representment gives the merchant the ability to dispute a chargeback filed by a consumer. The process serves many purposes, including recouping revenue and preventing future transaction disputes. Why Dispute the Chargeback? Merchants faced with a chargeback can either dispute or accept the revenue loss. Many times, a merchant only considers …

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October 9, 2015

How The Internet Turned Fabletics Into Fraudsters

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Consumers Portray Retailer as Scam, but the Company is the True Victim As Katie Couric famously put it, “you can’t please everyone or make people like you.” That’s especially true when it comes to upholding an online presence or growing a brand. No matter who you are, you will always have critics. eCommerce brands don’t have the benefit of being …

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September 23, 2015

These 10 Mistakes Will Destroy Your Leadership Credibility

leadership-mistakes

Learn From Your Mistakes: 10 Blunders Leaders Can’t Afford to Make Every quality leader makes mistakes from time to time. In fact, if you think you are innocent of wrongdoing, that’s your first mistake! There are two ways to gain wisdom: After falling down, brushing yourself off, and getting back on your feet Through education It is beneficial to learn …

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September 3, 2015

They Had No Idea These 6 Things Were Stealing Revenue

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The Mysterious Thieves of the Business World Without a steady stream of revenue, a business will flounder. When funds mysteriously go missing, trouble is brewing. But what makes your hard-earned money slip through your fingers? Unfortunately, that is a question merchants often have trouble answering. The Mystery Solved I’ve personally worked with thousands of merchants. I oversee millions of credit …

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August 21, 2015

Friendly Fraud and the Rise of Cyber Shoplifting

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What is Friendly Fraud and How Does It Affect Merchants? Friendly fraud is a relatively new threat to ecommerce merchants. It steals revenue and, if not managed properly, can threaten the longevity of a business. Friendly Fraud Defined Friendly fraud is not actually friendly; the action derived its name from the type of person committing the fraud. Friendly fraud is …

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August 5, 2015

Anticipating Fraud During the EMV Card Transition

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Anticipating Fraud During the EMV Card Transition What Merchants and Consumers Need to Know about EMV Fraud Trends In 2014, US retailers lost $32 billion to payment card fraud, a 38% increase from the $23 billion lost in 2013. LexisNexis went on to report this fraud loss is equivalent to 0.68% of revenue. Payment industry members are in the process …

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