October 1, 2026

How Chargeback Abuse Could Be Raising Costs for Everyone

When a business raises its prices, customers usually hear a familiar explanation. It may be that tariffs went up, shipping costs increased, labor got more expensive, or energy prices rose. But, there’s another meaningful cost source that gets less attention: losses tied to customers misusing the payment dispute process. When customers misuse the chargeback process to dispute legitimate purchases, the …

September 18, 2026

I’ve Been Named a ‘Visionary Founder’ for 2026 at the Banking Tech Awards!

Amazing news! I’m genuinely honored to share that I’ve been picked as a finalist in the Tech Leadership – Visionary Founder category at the 2026 Banking Tech Awards. Being included on this shortlist means a great deal to me. The Banking Tech Awards have been celebrating innovation and excellence in financial technology for, really, the better part of three decades. …

September 1, 2026

Payment Data Analytics: Turning Transaction Information into Business Intelligence

Most merchants are sitting on one of the most valuable business intelligence assets in their industry and treating it as an accounting record. Every transaction your payment system processes contains information about customer behavior, fraud patterns, operational efficiency, and revenue opportunity. The problem isn’t access to data. It’s that we’ve built habits around ignoring it. I’ve spent fifteen years working …