July 15, 2026

The Summer Travel Chargeback Problem Is Bigger Than Airlines Think

I was recently looking over some new data published by NerdWallet on the state of air travel in the US. According to the data, airfare prices have surged 26.7% year-over-year. The timing couldn’t be more consequential here; as we’re heading into peak travel season, consumers are already stretched thin. Operational disruptions continue to compound and the payments infrastructure that the …

June 29, 2026

Net Recovery Rate: The Key Chargeback Metric That You’re Probably Ignoring

Most merchants managing chargebacks believe they’re doing reasonably well. They track their win rates, they represent disputes diligently, and when the numbers come back showing they’ve won nearly half their cases, they take that as confirmation that their program is working. According to new our 2026 Chargeback Field Report, merchants report winning 44.6% of the chargebacks they receive. That’s a …

June 11, 2026

Embedded Finance: Turning Your Merchant Platform Into a Financial Services Provider

The most successful merchants I know today aren’t just thinking about optimizing their core business operations. They’re asking a more fundamental question: What if the payment infrastructure we’ve built to support our customers could become a profit center itself? I’m talking about a shift from viewing financial services as operational overhead to seeing them as strategic opportunity. This represents one …