Recognizing each customer’s unique journey is not just a nicety; it’s a necessity. Gone are the days when simple demographic snapshots could predict a person’s banking needs. The concept of behavioral banking hints at a future where banks see customers as more than just numbers. It’s time to start seeing banking customers as individuals with distinct stories. From my perspective …
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As a business owner, I can say that understanding and adapting to the preferences and behaviors of different generations is necessary for long-term success. Currently, one of the most pressing challenges we face on this front is integrating Gen-Z into the credit economy. Unlike their predecessors, Gen-Z shows a noticeable reluctance to engage with traditional credit systems. To effectively bring …
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In our day and age, everyone is racing towards creating the smoothest, most hassle-free customer experiences. Banks are no exception to this rule. The idea of introducing hurdles into the customer experience might sound a bit backward. It’s easy to think of friction as something to avoid at all costs, especially when providing that quick and easy experience is the …
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The revised payment services directive, or PSD2, has played a big part in fraud management rules since its introduction in 2018. With PSD3, however, payment service providers (PSPs) can use personal data to prevent fraud without asking each customer for permission, as long as it’s for stopping fraud. Now, more people and businesses involved in making and receiving payments, not …
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Is crypto dead? This is a question I seed asked fairly regularly now that the cryptocurrency shine seems to have dulled a bit. The 2024 Cardholder Dispute Index asked 4,000 people in the US who shop online about how they like to pay. Fewer than 1% of respondents said they prefer to use cryptocurrency, like Bitcoin, for buying things online. …
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2024 is just around the corner. Now’s a good time to reflect on the current state of the eCommerce space, and gauge how you might prepare for what’s ahead. That applies to every facet of your business; today, though, let’s focus on fraud and chargebacks. In some ways, the self-management of fraud threats has become more feasible in recent years. …
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I can’t help but marvel at the transformative potential of Generative AI within the banking sector in 2024 and beyond. This cutting-edge technology promises to reshape our industry. But, it’s important to respect the cautious approach taken by financial institutions as they navigate this uncharted territory. Promise aside, the looming threat of scammers exploiting Gen AI underscores the need for …
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The Visa Compelling Evidence 3.0 initiative is a game-changing move in the payments space. In simple terms, the new ruleset is a way for merchants to avoid Visa fraud chargebacks (those chargebacks filed using Visa reason code 10.4). This applies only to those merchants who are signed up to use the Order Insight platform. To illustrate, let’s say a buyer …
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As we step into another year, it’s time for reflection and goal setting. A new year’s resolution represents a commitment to initiate change. It’s not only individuals who can set these goals for personal improvement, though. Business owners also establish resolutions aimed at enhancing their businesses, too. As entrepreneurs and business leaders, our resolutions should aim at personal growth and …
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On June 28th, the European Commission rolled out its exciting new plan to revamp EU payment laws. Dubbed the Third Payment Services Directive, or “PSD3,” this fresh set of rules is all about beefing up consumer protection and injecting some healthy competition into the world of electronic payments. The Commission’s latest move signals a shift towards a financial landscape that’s …
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