I’m thrilled to share some exciting personal news: I’ve been selected as a juror for the 2026 Money Awards, presented by Money20/20! Being chosen as a juror for these prestigious awards feels incredibly meaningful. It’s both a personal honor, as well as a professional milestone that reflects years of work and thought leadership in the payments and fintech industry. The …
Continue reading
When merchants evaluate payment processing options, they typically focus on the advertised rates. 2.9% plus 30 cents per transaction, for example, or some similar headline pricing. However, these published rates represent just a fraction of the true cost of payment acceptance. I regularly work with merchants who discover their actual payment costs run 40-60% higher than their initial expectations once …
Continue reading
I’m incredibly honored to share that I’ve been recognized as one of The Standout 45, a special subset of the broader 2025 Women in Fintech Powerlist by Innovate Finance. This recognition means more to me than I can adequately express, and I’m deeply grateful to the selection committee for this incredible honor! The Women in Fintech Powerlist celebrates female leaders …
Continue reading
Payment downtime devastates eCommerce businesses. A single processor failure can instantly halt revenue, frustrate customers, and damage brand reputation. Yet, a lot of merchants still rely on single payment providers, creating unnecessary vulnerability in their most critical business function. I’ve witnessed how payment failures compound into much larger business problems. Lost sales represent just the beginning; failed payments trigger customer …
Continue reading
I’m thrilled and deeply honored to share that I’ve been nominated for Influencer of the Year at the 2026 MPE Awards. This recognition means more to me than I can adequately express, and I’m grateful to everyone who has supported my work in the payments industry. The MPE Awards celebrate excellence and innovation within the merchant payments ecosystem. They recognize …
Continue reading
International expansion represents one of the most significant growth opportunities for eCommerce merchants today. But, a lot of businesses still approach global markets with domestic payment strategies, wondering why conversion rates plummet and operational complexity skyrockets. I’ve seen countless merchants struggle with cross-border transactions. It’s not because they lack ambition, but because they underestimate the critical role currency management plays …
Continue reading
The payments industry is at an inflection point. After analyzing transaction patterns, dispute trends, and technological shifts across our global client base, I’m convinced we’re entering a devaluation cycle of disputes and fraud management. This isn’t a temporary adjustment; it’s a fundamental restructuring of how value, risk, and responsibility flow through the payments ecosystem. I expect that 2026 is going …
Continue reading
The payments industry rarely sees true paradigm shifts, but real-time payments represent exactly that. I’ve spent considerable time thinking about how instant settlement changes not just transaction speed, but fundamental business operations. For merchants accustomed to waiting days for funds, the shift to seconds requires rethinking nearly every aspect of payment operations. Real-time payments aren’t coming. They’re here. The infrastructure …
Continue reading
Open banking has emerged as one of the most significant catalysts for change in the financial services industry. As someone who’s spent years helping merchants navigate the complexities of payment systems, I’ve watched this transformation unfold with both excitement and careful attention. The shift from closed, proprietary banking systems to open, interconnected platforms represents more than a technical evolution. It’s …
Continue reading
The payments landscape has transformed more dramatically in the past five years than in the previous fifty. As CEO of Chargebacks911, I’ve had a front-row seat to this evolution, watching merchants adapt to new technologies while managing the complexities each innovation brings. Today’s payment ecosystem barely resembles what we knew a decade ago, and the pace of change continues accelerating. …
Continue reading