March 24, 2022

How Global Supply Chain Disruptions Impact the Payments Space

Supply chain issues that struck the globe during the pandemic haven’t gone anywhere just yet. Since 2020, the world has been experiencing a supply chain crisis like none before. Everything from everyday grocery items to expensive electronics have become so expensive that people are struggling to afford them. In some cases, goods have disappeared from shelves altogether. Commerce has gone …

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March 10, 2022

Can Global Conflict Lead to More Fraud Problems for Business?

The entire world has been rocked by the conflict in Eastern Europe. The payments space is no exception there. Historic sanctions that have already been levied against Russia in response to the violence. Russian banks have been restricted from using SWIFT to process payments, and card networks like Visa, Mastercard, and Amex have all suspended operations in the country. It’s …

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February 25, 2022

Health & Beauty: High Profits for Higher Risk?

What does it mean to be a “high-risk” merchant? Is it the products or services you sell that earned you that designation? Or, maybe your business has been labeled high-risk because of the business model you employ to sell those products. Or, could it be that your business has simply fallen victim to too many chargebacks? Whatever the case, being …

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February 2, 2022

Celebrating Cyber Safety Day: 5 Tips to Keep Your Kids Safe Online

Cyber Safety Day 2022

We at Chargebacks911 teamed up with the Center for Cyber Safety & Education to help promote Cyber Safety Day Tampa Bay, which took place on January 25, 2022. Through the event, hundreds of students across the Tampa Bay area received free education about making smart choices when it comes to internet safety. Cybersecurity professionals gave students advice on how to …

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January 12, 2022

Strong Customer Authentication: Exceptions, Exclusions & Opportunities

Every time a cardholder swipes their credit or debit card, the business has to first authenticate the buyer’s identity. This is no easy task in the card-not-present space. After all, how do merchants verify that the people on the other end of these transactions are the individuals they claim to be if the buyer and seller never actually meet? New …

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December 21, 2021

Top 4 Mistakes Merchants Make in the Fight Against Chargebacks

Chargebacks are, at least for the foreseeable future, here to stay. They’re a problem that only seems to get worse every year. The Covid-19 outbreak certainly didn’t help, as it drove shoppers online to carry out the purchases they would have made in person. It turns out that record online sales, combined with an ever-widening digital landscape, is the perfect …

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November 2, 2021

I’m Honored to be Named ‘Executive Hero of the Year’ for 2021!

The 2021 International Business Awards honor world leaders among various categories including organizational performance, products and services, innovations, executives, management teams, and more. In addition to celebrating achievements in every major industry in the world, they are also known for calling attention to the accomplishments of women in business. That’s one of the reasons why I am truly honored to …

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September 16, 2021

Is this Crypto Payments Surge the Beginning of Wider Adoption?

Cryptocurrency payments Covid-19

Alternative payments unintentionally benefitted from the global Covid-19 pandemic, according to a new study by Chargebacks911. The recently released 2021 Chargeback Field Report indicates that the portion of respondents who accepted eWallets in 2020 rose by 40% over 2019. This growth rate is nothing short of astounding on its own. However, it goes hand-in-hand with an unprecedented surge in eCommerce …

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July 29, 2021

Collaboration is Key to Chargeback Management in 2021 & Beyond

2021 Field Report

We’ve been through a whirlwind of ups and downs over the last eighteen months. Even as we begin to return to a sense of normalcy, we’re still not entirely in the clear. Throughout the pandemic, merchants had to adapt to a new way of doing business. Many were forced to embrace new payment methods, including card-not-present options like eCommerce and …

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