August 2, 2022

Visa Compelling Evidence 3.0: Why It’s Good News for Merchants

Visa’s Compelling Evidence 3.0 (CE 3.0) initiative is scheduled to go into effect April 15, 2023. A large portion of it applies specifically to disputes marked with reason code “10.4/Other Fraud–Card-Absent Environment;” a code often associated with friendly fraud. CE 3.0 will let merchants share additional evidence in regards to 10.4 disputes, demonstrating that a sale was both legitimate and …

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July 18, 2022

Collaboration is Key to Stopping Cross-Border Fraud

Cross-Border Fraud

Every time you turn around, there’s a new scam to watch out for. Indeed, as fast as technology advances, cybercrime seems in lockstep, ready to leap at every opportunity to benefit from new gadgets and software. Merchants are desperate for a break from cybercrime and tech-based attacks. They tend to shy away from emerging tech out of fear that it’ll …

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June 28, 2022

Top 4 Payment Trends for Small Business Owners

Payment Trends for Small Business

The world experienced substantial changes over the last twenty years, particularly regarding technology and payment trends. Every year tech gets easier and more profitable for merchants and consumers. It provides more secure payments and enables a broader range of convenient payment options. That said, new options and opportunities can also create questions about how to manage these technologies. Let’s look …

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June 15, 2022

More than Half of Doctorates are Earned by Women, but Only 1 in 4 in Tech

Despite women making up nearly half of the U.S. workforce, they are still vastly underrepresented in the science, technology, engineering, and math (STEM) workforce. According to the Society of Women Engineers (2022), women represent about 34% of all STEM workers. Moreover, women comprise about 44% of STEM workers with at least a bachelor’s degree, which shows marginal improvement from 42% …

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May 25, 2022

Paid for Grades: Breaking Records in 2022!

I am so pleased to announce that it’s been another successful year for Paid for Grades! With the largest group of participants in the program’s ten-year history, students, educators, and schools walked away with nearly $123,000 in donations and awards this year! We celebrated the winners May 18th at Hollins High School in St. Petersburg in our largest and most …

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May 19, 2022

Interconnected Links in the Chargeback Chain

The average merchant has probably experienced at least a few chargebacks by now. Chargebacks are more than just bank-level payment reversals for merchants. They include a bevy of fees, too. They also tend to hang around far too long, take up a heap of time, and ultimately sap companies of revenue. Businesses that aim to survive are vested in tracing …

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May 4, 2022

Are “Returnless” Refunds Good or Bad for Merchants?

Return receipt

Remember when Amazon dropped its ‘returnless refunds’ policy way back in 2017? Online retailers were in an uproar. The new policy allowed customers to claim refunds for items they didn’t have to ship back… just who could compete with a policy like that? Even though participation was optional, many sellers speculated that the policy set a bad precedent for refunds …

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April 20, 2022

How Augmented Reality Promises to Transform eCommerce

Augmented Reality eCommerce

Shopping just isn’t what it used to be… depending on who you ask; it’s better. As digital commerce is poised to swallow brick and mortar markets, 3-D technology might be the driving appetite for change. Don’t just take my word for it. Statista values the augmented reality market at nearly $31 billion. The market had more than 810 million active …

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April 5, 2022

Compassionate Leadership in the Post-Covid Workspace

Compassion Leadership

The Covid-19 pandemic is still “far from over,” according to the World Health Organization. As the experts explain, we’ll probably be feeling the aftershocks of the virus for several years to come. Most of us are very gradually trying to work our way back to some sense of normalcy. That’s not easy, though, as we’re getting bombarded with news stories …

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March 24, 2022

How Global Supply Chain Disruptions Impact the Payments Space

Supply chain issues that struck the globe during the pandemic haven’t gone anywhere just yet. Since 2020, the world has been experiencing a supply chain crisis like none before. Everything from everyday grocery items to expensive electronics have become so expensive that people are struggling to afford them. In some cases, goods have disappeared from shelves altogether. Commerce has gone …

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