April 20, 2017

The Dark Side of Biometric Authentication

Will Biometrics Be More Harm than Help in Stopping Fraud?

Will Biometrics Be More Harm than Help in Stopping Fraud? Biometrics have taken a leading position in antifraud technology since the introduction of Apple Pay in late 2014. It’s not hard to appreciate the applications of fingerprint, facial recognition, and other biometric technologies for eCommerce fraud prevention. However, is it possible that we may be jumping to premature overreliance on …

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March 1, 2017

Looking Beyond the Stats to Understand the True Fraud Situation

Analyzing Recent Data: What Fraud Trends Really Mean Merchants beware: there’s a super-storm of stats, facts and figures coming your way! We predict a chance of rampant hyperbole, followed by a recurring flood of good, solid numbers… followed again by rampant hyperbole. Every single day, the eCommerce environment is inundated with fear-inducing fraud trends, cringeworthy statistics, and an oversized list …

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February 7, 2017

Wearable Payments—Innovation or Instability?

Is the Industry Capable of Supporting the Disruptive New Technology? Current innovation in the payments and finance industries constantly challenges our methods of addressing common and often mundane processes. In the interest of increasing efficiency for consumers, professionals are seeking to streamline every aspect of the payment process and reduce friction wherever possible. For example, the latest FinTech disruption combines …

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January 20, 2017

The Most Noteworthy eCommerce Developments of the Last Decade

6 Things That Have Forever Changed the eCommerce Environment Ten years ago, long before I co-founded Chargebacks911®, I was getting ready to launch my first eCommerce venture. In the decade that’s passed, I’ve experienced first-hand the various innovations, regulations, and consumer trends that have impacted the industry. Some of those developments were more consequential than others. The key has been …

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December 29, 2016

Recent EMV Delay Means Fraud Threat is Even Greater

Online Merchants Must Act Now—While They Have the Chance According to the scheduled EMV transition that was agreed upon by the major card networks, the liability for fraud at both gas pumps and ATMs was originally intended to shift to merchants in October 2017. However, Visa, MasterCard, and American Express have all announced that the liability shift at gas pumps …

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December 5, 2016

Black Friday, Cyber Monday & the Rise of Mobile Shopping

Record-Setting mCommerce Sales Present Opportunities and Challenges The 2016 Thanksgiving weekend shopping event is now a thing of the past. U.S. shoppers set new spending records in 2016; however, a growing number of consumers opted to shop online rather than contend with the crowds, lines, and product shortages at brick-and-mortar retailers. Though “Cyber Week” deals continue to run as of …

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November 28, 2016

Reducing Dispute Friction? Not Without Consumer Education.

Simplifying Chargebacks Isn’t the Answer—We Need Informed Consumers First Traditionally, if a cardholder wishes to dispute a transaction, a simple call or email to the bank is all that’s required to initiate the process. The overall ease of filing a dispute is a leading causes for both accidental and intentional abuse of the chargeback process. Unfortunately, a recent announcement from …

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October 21, 2016

The Importance of Corporate Social Responsibility

Why Social Responsibility Matters, and How to Develop it in Your Business Corporate social responsibility is a hot topic of discussion in the business community, especially in the last few years. However, despite the increasing power of corporate responsibility in the minds of consumers, many people still have a relatively limited understanding of the concept. What is corporate social responsibility, …

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October 18, 2016

Helping Airlines Solve the Chargeback Problem with Frugal Innovation

Creating New Earning Potential Through Frugal Innovation Chargebacks911™ recently had the honor of sharing valuable chargeback management insight at two prestigious industry events, the IATA World Finance Symposium and the ARC Travel Connect 2016. One trend was abundantly clear throughout the course of both events: airlines are not effectively addressing the issue of chargebacks. However, they can no longer afford …

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October 17, 2016

Management & Leadership: Two Halves of a Winning Persona

Why Management Skills Are Necessary to Lead Effectively In any organization, there are distinct roles and responsibilities each individual must execute. Leaders, though, are often the exception to the rule, as their obligations are quite expansive. Despite this reality, there is one surprising blend of characteristics many are unaware of. A truly effective individual will showcase the best traits of …

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