March 23, 2023

With Economic Headwinds Ahead, is the Travel Industry Prepared?

With markets still recovering from the pandemic, and the economic outlook being increasingly uncertain, confidence in the travel space is on shaky ground at the moment. Regardless, opportunities for growth are still plentiful. The American Automobile Association recently reported spring break international travel bookings are up 30% over last year. International bookings, in particular, seem to be leading the pack. …

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March 16, 2023

I’ve Been Selected as a “Businesswoman of the Year” for 2023!

Great news! I’ve been selected as one of the Businesswomen of the Year for 2023 by the Tampa Bay Business Journal! It’s an incredible honor for me to be included among these incredible women. It’s a validation of everything we do at Chargebacks911, and of our hardworking staff who consistently bring their expertise, enthusiasm, and passion with them to work …

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March 8, 2023

Mediating the Crypto Market: What’s the Takeaway from the FTX Collapse?

With the recent high-profile collapse of the crypto exchange FTX, the future is looking shaky for crypto enthusiasts. FTX’s collapse represents the largest cryptocurrency failure to date. No one is absolutely sure what the fallout will look like. This clearly underscores a core problem in crypto payments: value is volatile. Although blockchain technology does allow for greater transactional transparency, in …

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February 22, 2023

Card Shimmers: Are You Ready for “Skimming 2.0?”

I had the opportunity to discuss the problem of card skimming at length in a recent interview with Fox 26 Houston. The piece hinged on a particularly startling new stat: there’s been a 700% spike in the card skimming activity since 2021. What’s most concerning is that this surge in skimming attacks have occurred even despite EMV mandates. So, what’s …

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February 8, 2023

Responding to a Data Breach: 10 Steps to Safeguard Your Data

Data breaches are a real and present danger for everyone, but they’re particularly troubling for consumers. An estimated 254 million people were exposed during attacks on various financial organizations in 2022, with 9.4 million of those affected hailing from the US. Add to this targeted attacks conducted on popular social media platforms like Facebook, which was fined $277 million in …

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January 25, 2023

How Open Banking & Data Sharing May Alleviate Regulation Concerns

Banking regulation is once again a hot topic for 2023. This latest debate centers on the relevance and efficacy of The Consumer Financial Protection Bureau (or TCFB). Proponents of deregulation argue that our current approach to consumer protection is broken. Regulatory supporters, on the other hand, view deregulation as a dangerous prospect that could leave millions of consumers at the …

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January 13, 2023

Simple Returns Mitigate the Post-Holiday “Chargeback Hangover”

It turns out that the holiday season was more profitable than expected, considering inflation, lingering supply chain woes, and projected economic turbulence. People shopped longer, earlier, and spent more than they have in the last three years. According to data from the National Retail Federation, online Black Friday sales were up 2.3% compared to 2021, with $9.12 billion spent online …

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December 29, 2022

New Year’s Resolutions for Business Leaders

Let’s face it: the last 5 years have been incredibly turbulent for everyone. Business leaders and executives are no exception to the sentiment. We’ve seen the pandemic and its related supply chain and inflation woes, as well as political instability, and the normalization of hybridized work environments. Against all that is the backdrop of ever-increasing attempts at fraud in the …

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December 22, 2022

Fraud in the Restaurant Space: Who is Liable & How Do You Fight Back?

Restaurants, bars, and cafes have always been a target for fraud. That said, the food and beverage space hasn’t traditionally been an industry rife with chargebacks. Now, however, these businesses are becoming a hot target. What gives? Why does it feel like things are getting worse? The easy answer is that the economy has yet to recover from the pandemic. …

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December 5, 2022

Prepping for Post-Holiday Chargebacks in 2023

Across the US, peak holiday shopping is in full swing. Thousands of merchants are so busy they scarcely have time to breathe, let alone worry about supply chain issues, inventory breakdowns, or customer service snafus. Yet… here we are. It’s the 2022 holiday season, and we’re still experiencing residual supply chain woes leftover from the pandemic, and will be for …

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