Every year, out team at Chargebacks911 conducts an in-depth survey of merchants operating in the North American market. We ask a variety of questions, all aimed at putting together a dynamic, insightful, and thought-provoking study that gets at some of the key pain points that merchants face, as well as opportunities to address those pain points. We parse the data, …
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This is a pivotal moment in the payments space. We’re seeing unprecedented growth in post-transaction fraud, highlighting the need for next-gen dispute management solutions. There’s a clear opportunity here. But, if we at Chargebacks911 are going to fill that role, we need to have the industry’s top thinkers on board to help lead our global expansion efforts. That’s why I’m …
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Every year, our team at Chargebacks911 conducts an in-depth survey, soliciting responses from thousands of merchants in different verticals. The responses to these surveys are collected and used to create our annual Chargeback Field Report, offering retailers, financial institutions, and other stakeholders a cross-view of the current state of chargebacks. While the official publication date is still a couple of …
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In my last post, I talked about how AI could be exploited by bad actors to enable chargeback misuse. It’s true that large language models could be exploited to enable fraud and other illicit activity. But, that same technology could also be used to fight back against fraud, too. In the wake of an alarming surge in payment fraud — …
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AI has been the topic of a lot of discussion over the past few years. For many, AI once seemed confined to the realm of science fiction. However, the emergence of large language model (LLM) technologies, such as ChatGPT, has transformed that perception. Now, even those with limited tech experience can access AI-driven services with ease. The advancements resulting from …
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Here in Florida, we’re approaching the peak of hurricane season. At the Chargebacks911 office, we’re already well prepared for any potential disruptions that a storm could bring. Reviewing our emergency plans to ensure that we never have a problem with business continuity is part of our routine operations. But, that got me thinking: how many businesses can say the same …
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Well, it’s that time of year again. I’m talking, of course, about Prime Day. Amazon’s Prime Day is one of the most anticipated shopping extravaganzas of the year. Just a glance at the stats from 2023 tells the story; over 375 million items sold in a one-day bonanza. That makes it the biggest sales day ever for Amazon. Prime Day …
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I am deeply honored to say that I’ve been selected by the folks at American Banker as the winner of the Most Influential Woman in Fintech award for 2024! I want to start by extending sincere gratitude to everyone who has supported me along this journey. I’m very proud to have been recognized by American Banker, and being put forward …
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As we approach the peak of summer, travel businesses are bracing themselves for what could shape up to be the busiest season since the pandemic. Businesses within the travel industry — including airlines, online travel agencies, car rental firms, hotels, and others — will likely experience an increase in demand. However, the anticipated travel boom also presents significant challenges. With …
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Back in February 2022, Klarna announced it was incorporating its “Pay in 4” payment option into a physical Visa card issued by WebBank, enabling consumers to use it in stores and online. At that time, they mentioned that interested consumers could join a waitlist to receive the card soon. But, while it’s unclear how many cards were actually issued, the …
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