Is crypto dead? This is a question I seed asked fairly regularly now that the cryptocurrency shine seems to have dulled a bit. The 2024 Cardholder Dispute Index asked 4,000 people in the US who shop online about how they like to pay. Fewer than 1% of respondents said they prefer to use cryptocurrency, like Bitcoin, for buying things online. …
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2024 is just around the corner. Now’s a good time to reflect on the current state of the eCommerce space, and gauge how you might prepare for what’s ahead. That applies to every facet of your business; today, though, let’s focus on fraud and chargebacks. In some ways, the self-management of fraud threats has become more feasible in recent years. …
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I can’t help but marvel at the transformative potential of Generative AI within the banking sector in 2024 and beyond. This cutting-edge technology promises to reshape our industry. But, it’s important to respect the cautious approach taken by financial institutions as they navigate this uncharted territory. Promise aside, the looming threat of scammers exploiting Gen AI underscores the need for …
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The Visa Compelling Evidence 3.0 initiative is a game-changing move in the payments space. In simple terms, the new ruleset is a way for merchants to avoid Visa fraud chargebacks (those chargebacks filed using Visa reason code 10.4). This applies only to those merchants who are signed up to use the Order Insight platform. To illustrate, let’s say a buyer …
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As we step into another year, it’s time for reflection and goal setting. A new year’s resolution represents a commitment to initiate change. It’s not only individuals who can set these goals for personal improvement, though. Business owners also establish resolutions aimed at enhancing their businesses, too. As entrepreneurs and business leaders, our resolutions should aim at personal growth and …
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On June 28th, the European Commission rolled out its exciting new plan to revamp EU payment laws. Dubbed the Third Payment Services Directive, or “PSD3,” this fresh set of rules is all about beefing up consumer protection and injecting some healthy competition into the world of electronic payments. The Commission’s latest move signals a shift towards a financial landscape that’s …
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This holiday shopping season is shaping up to be quite distinctive. Even with high interest rates and prevalent economic uncertainty, consumers are not expected to cut back on their spending overmuch. However, they are likely to explore different avenues for their online purchases and seek speedier transactions, lower costs, and seamless customer experiences. Deloitte forecasts a year-over-year eCommerce sales growth …
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Success in the eCommerce ecosystem is shaped by numerous elements. The humble billing descriptor — something which you might easily overlook — is one of the most important. Findings from the 2023 Chargeback Field Report give us food for thought on the subject. The report shows that about one-third of cardholders confess to being confused by billing descriptors on their …
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Imagine a financial world where you’re the true master of your money, without the watchful eye of big banks or brokers. That’s the vision which DeFi, or decentralized finance, brings to the table. In essence, DeFi is like the “Wild West” of finance — exciting, uncharted, and full of potential. But as with any frontier, some believe DeFi might have to …
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Over the years, the financial industry has been riddled with stereotypes, dominated by old norms and biases. But, since venturing into the world of fintech, I’ve witnessed firsthand how technology has revolutionized finance and taken pivotal steps towards diversifying it. What I Mean When I Say “Diversity” In this context, diversity isn’t limited to gender, race, or ethnicity. It encompasses …
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