Businesses require a broad fraud prevention strategy. This means being proactive about reducing threats and protecting their income. Traditionally, North America and Europe have been prime targets for eCommerce fraud, but it’s rapidly expanding in other regions, too. The recently released Identity Fraud Report 2024 from Sumsub, for example, reveals a rapid increase in fraud in the Asia-Pacific (APAC) region, …
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As we transition from Black Friday and Cyber Monday into the heart of the holiday shopping season, it’s important to balance our festive enthusiasm with a measure of caution. While most of us are focused on finding the perfect gifts and enjoying the season, it’s also a time when scammers are particularly active, seeking to exploit the holiday rush. Nobody …
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Great news! I’m pleased to say that Chargebacks911 has been nominated for the Best Security or Anti-Fraud Development title at the 2025 Card & Payments Awards! As if that weren’t enough, our UK-based subsidiary, Fi911, has also been tapped for the Best Industry Innovation award for our work with Dispute Lab. This is an awesome honor, both for me and …
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Flexible payment solutions, no-cost trial periods, and automatic billing methods are all strategies aimed at encouraging customers to opt for ongoing purchases. It seems to work, as data from Bango indicates the typical American is subscribed to around 4.5 services at any given time. eCommerce businesses garnered $193.6 billion in revenue from subscriptions in 2023. But this doesn’t come without …
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I’m very happy to say that my team at Chargebacks911 has been selected as the silver award winners in the Business Philanthropist of the Year category at the 2024 Globee® Awards for Leadership! This recognition is truly an honor and a testament to the hard work and dedication of our team. At Chargebacks911, we believe that success in business should …
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Every year, out team at Chargebacks911 conducts an in-depth survey of merchants operating in the North American market. We ask a variety of questions, all aimed at putting together a dynamic, insightful, and thought-provoking study that gets at some of the key pain points that merchants face, as well as opportunities to address those pain points. We parse the data, …
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This is a pivotal moment in the payments space. We’re seeing unprecedented growth in post-transaction fraud, highlighting the need for next-gen dispute management solutions. There’s a clear opportunity here. But, if we at Chargebacks911 are going to fill that role, we need to have the industry’s top thinkers on board to help lead our global expansion efforts. That’s why I’m …
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Every year, our team at Chargebacks911 conducts an in-depth survey, soliciting responses from thousands of merchants in different verticals. The responses to these surveys are collected and used to create our annual Chargeback Field Report, offering retailers, financial institutions, and other stakeholders a cross-view of the current state of chargebacks. While the official publication date is still a couple of …
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In my last post, I talked about how AI could be exploited by bad actors to enable chargeback misuse. It’s true that large language models could be exploited to enable fraud and other illicit activity. But, that same technology could also be used to fight back against fraud, too. In the wake of an alarming surge in payment fraud — …
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AI has been the topic of a lot of discussion over the past few years. For many, AI once seemed confined to the realm of science fiction. However, the emergence of large language model (LLM) technologies, such as ChatGPT, has transformed that perception. Now, even those with limited tech experience can access AI-driven services with ease. The advancements resulting from …
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