This is a pivotal moment in the payments space. We’re seeing unprecedented growth in post-transaction fraud, highlighting the need for next-gen dispute management solutions.
There’s a clear opportunity here. But, if we at Chargebacks911 are going to fill that role, we need to have the industry’s top thinkers on board to help lead our global expansion efforts. That’s why I’m pleased to announce that we’ve just appointed Mike Elliff as our new Chief Revenue Officer, CEO of Europe, Middle East and Africa (EMEA), and Chargebacks911 board member!
Challenges & Opportunities Ahead
Here’s a startling statistic: the issuance of chargebacks has increased at a rate more than four times faster than the rate of growth in the eCommerce market in general. Data from Mastercard predicts a 42% increase in chargebacks between 2023 and 2026.
There’s an absence of applied standards here, alongside greater fragmentation and growing complexities in the payments space. So, there’s no sign that chargebacks are going to simply stop plaguing merchants, issuers and acquirers on their own.
The Chargebacks911 platform is uniquely suited to meet this challenge. We offer unmatched expertise and an award-winning platform that is fit-for-purpose with modular adaptability. That said, bringing Mike’s insights to our team will enable us to more intelligently resolve post-transaction disputes, and elevate the Chargebacks911 brand on the global stage.
Mike’s Background
Mike has over 30 years of experience in banking and payments. He’s coming to us from NatWest Group, where he’d served as the CEO of Tyl and Payit for more than five years. Before that, Mike also held high-level positions with JP Morgan Chase, Royal Bank of Scotland, UBS, and other industry-defining brands in payments and finance.
Through serving in all these roles, Mike developed a reputation for innovation. Time and again, he successfully built successful intrapreneurial ventures and high-growth businesses. And, that is precisely the kind of profile that we welcome at Chargebacks911.
In a world where data is the universal currency, solutions that support dynamic datasets and multi-layer exchanges are not only ideal, but vital. This is especially true for dispute resolution and fraud prevention.
Our technology stack may be second to none, but through the years it’s always our people I value most. I knew Mike would be a great culture fit when we first met. His track history and start-up mindset speak volumes. We both have an insatiable drive to improve and progress. I couldn’t be more excited about our journey ahead!
