Making the Most of the Business Model Embraced by Millennials Consumers and businesses constantly experiment with new ways to trade and share ideas. One of the best examples is in the rapid growth of the “subscription economy”—a reference to the rise in long-term business models based on recurring billing. However, consumers are embracing the subscription economy at very different rates …
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Receives ‘Most Influential Women in Payments’ Award at Card Forum Event I was honored to be selected for the 2017 Most Influential Women in Payments list back in March. Even more rewarding, was the opportunity to meet and share ideas with the 24 industry leaders and innovators with whom I shared this distinction at this year’s Card Forum event on …
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Will Biometrics Be More Harm than Help in Stopping Fraud? Biometrics have taken a leading position in antifraud technology since the introduction of Apple Pay in late 2014. It’s not hard to appreciate the applications of fingerprint, facial recognition, and other biometric technologies for eCommerce fraud prevention. However, is it possible that we may be jumping to premature overreliance on …
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Analyzing Recent Data: What Fraud Trends Really Mean Merchants beware: there’s a super-storm of stats, facts and figures coming your way! We predict a chance of rampant hyperbole, followed by a recurring flood of good, solid numbers… followed again by rampant hyperbole. Every single day, the eCommerce environment is inundated with fear-inducing fraud trends, cringeworthy statistics, and an oversized list …
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Is the Industry Capable of Supporting the Disruptive New Technology? Current innovation in the payments and finance industries constantly challenges our methods of addressing common and often mundane processes. In the interest of increasing efficiency for consumers, professionals are seeking to streamline every aspect of the payment process and reduce friction wherever possible. For example, the latest FinTech disruption combines …
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6 Things That Have Forever Changed the eCommerce Environment Ten years ago, long before I co-founded Chargebacks911®, I was getting ready to launch my first eCommerce venture. In the decade that’s passed, I’ve experienced first-hand the various innovations, regulations, and consumer trends that have impacted the industry. Some of those developments were more consequential than others. The key has been …
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Online Merchants Must Act Now—While They Have the Chance According to the scheduled EMV transition that was agreed upon by the major card networks, the liability for fraud at both gas pumps and ATMs was originally intended to shift to merchants in October 2017. However, Visa, MasterCard, and American Express have all announced that the liability shift at gas pumps …
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Record-Setting mCommerce Sales Present Opportunities and Challenges The 2016 Thanksgiving weekend shopping event is now a thing of the past. U.S. shoppers set new spending records in 2016; however, a growing number of consumers opted to shop online rather than contend with the crowds, lines, and product shortages at brick-and-mortar retailers. Though “Cyber Week” deals continue to run as of …
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Simplifying Chargebacks Isn’t the Answer—We Need Informed Consumers First Traditionally, if a cardholder wishes to dispute a transaction, a simple call or email to the bank is all that’s required to initiate the process. The overall ease of filing a dispute is a leading causes for both accidental and intentional abuse of the chargeback process. Unfortunately, a recent announcement from …
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Why Social Responsibility Matters, and How to Develop it in Your Business Corporate social responsibility is a hot topic of discussion in the business community, especially in the last few years. However, despite the increasing power of corporate responsibility in the minds of consumers, many people still have a relatively limited understanding of the concept. What is corporate social responsibility, …
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