One thing I am often asked is how merchants can tell if they actually have a chargeback problem. On the surface, the answer seems obvious: if you have chargebacks, you have a chargeback problem, right? But maybe it’s not obvious: the question almost always comes from someone running a smaller business, and the individual typically has a limited familiarity with …
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I fight fraud for a living. So, trust me when I say, there is no way to be absolutely, 100% secure from fraud. It simply can’t happen. Even if we were somehow able to eliminate 99.99% of the fraudsters on the planet, there would still be a few of them out there we didn’t catch … and it only takes …
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As an IT executive and entrepreneur, I am consistently pushing academic leaders to focus on improving outcomes for women in STEM (science, technology, engineering and math) programs. I believe this is important, not just on a gender-equality level, but also because it’s better for society as a whole: having all the research and input from such important areas largely limited …
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How many of the questions you ask aloud every day start with the words “Alexa…” or “Hey, Google”? More and more, people are giving up the standard query box for the convenience of voice search. As the technology powering these systems advances, I’m certain we’ll see even more users turning to Siri or Alexa to track down the information they …
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One of the messages I am constantly emphasizing is how essential it has become for eCommerce merchants to offer fast, responsive customer service. If there is any way a merchant can provide live 24/7 support, that is always the way to go. But I recognize that doing so is not always economically feasible. Some companies see chatbots–those little pop-ups that …
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There’s been a lot of talk over the last year—and even more over the last few weeks—about the roller coaster ride and alleged eminent crash of Bitcoin. Sometimes it feels like all the news is negative, and the naysayers simply can’t wait for the currency to flatline. Part of that, of course, is the nature of the reporting business. All …
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Data is Digital Gold. That Makes it a Top Priority for Fraudsters. What are fraudsters looking for in the digital age? Is it Cash? Card numbers? Maybe, but more often than not, data is the real treasure fraudsters are hunting for, as I explained in a new feature in Internet Retailer magazine. Thanks to author April Berthene (@AprilBertheneIR) for inviting …
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I Won “Best Entrepreneur or Founder,” and Was Shortlisted for “Payments Woman of The Year!” I’m incredibly proud—and incredibly grateful—to announce that I’ve been honored by two different professional organizations this week!
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My Business Journey & Philosophy to Promote Women in Tech I had the opportunity to join Dr. Maribeth Kuzmeski as a guest this week on her fantastic podcast, The Female Insight Zone. We had a fantastic conversation! I was able to talk about my journey as an entrepreneur, as well as my business expertise. The most important point we touched …
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I’m Incredibly Grateful for this Latest Honor! The Woman in PayTech Award recognizes a group of women every year who demonstrate a commitment to innovation in solutions, processes, and technologies. As such, I’m incredibly proud to announce that I’ve been selected as a finalist for this year’s award!
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