I’m very excited to announce the appointment of payments industry leaders Guy Harris and Eric M. Hoffman to Chargebacks911!
Guy is joining us as our new Chairman of the board, while Eric will take a position as our President of Interbank Solutions and will also serve as a board member. This is a fantastic development; it’s rare to find two financial powerhouses with such acumen, talent, and unparalleled success.
Both Eric and Guy are highly experienced and well-connected payments heavyweights. They have proven skills at scaling multinational organizations. I can’t wait to see what they’ll accomplish with Chargebacks911!
Meet Our Latest Additions to the Team
Of course, that all raises an important question: Who are Guy Harris and Eric M. Hoffman?
Guy recently retired as Head of Merchant Services at Bank of America. His leadership was fundamental to the development of the bank’s next generation merchant services solutions. Under his tenure, Bank of America was recognized as the leader in customer satisfaction in the J.D. Power 2022 US Merchant Services Satisfaction Study. He was also recognized for his positive contribution to the industry by the Electronic Transaction Association (ETA), being named their Distinguished Payments Professional for 2022.
For his part, Eric will bring a wealth of experience and knowledge from Apple, where he was Director of Business Development with Apple Pay. He was one of the first hires made by Apple in 2014 to scale Apple Pay. During his eight years there, he built and managed the business development payment partnerships teams responsible for driving the success of Apple Pay across the Americas.
Eric is also the current President of the ETA Board of Directors for 2023, having been on the board for the last eight years. He will continue to drive the ETA’s combined passion for advocacy and education, helping to guide the vision and policy agenda of the association for its extensive membership base even as he works to lead new strategic initiatives at Chargebakcs911 and scale our global go-to-market strategy.
How Guy & Eric Will Help Shape the Future of Chargebacks911
These new appointments will propel the company during an exciting phase. Chargebacks911 and Fi911 already power many of the worlds’ largest financial institutions. We serve some of the biggest global retailers in virtually every sector worldwide. However, this is just the beginning. We’re adopting an ambitious growth strategy, and are hoping to capitalize on new revenue streams that address the growing scope of chargeback and dispute management.
Fintech and eCommerce are changing at an unprecedented rate, both in terms of technology and as industries. The last three years have seen a dynamic shift to online shopping, with digital payments now accepted by practically every industry across the globe. But, even with the clear benefits of eCommerce, brands must also recognize that they will be faced with disputes and chargebacks, which are fifty times more prevalent with card-not-present transactions.
Remaining a market leader in this environment requires grit, diversity, and contagious passion. Guy and Eric deliver on all three of these fronts. I’m confident that they’ll bring unmatched expertise to this new era as we propel our award-winning platform and continue our mission!
As chairman, Guy will help steer our strategic vision and global expansion efforts. Eric is set to make his mark across the business with his hands-on experience and go-to-market prowess. Both will use their vast expertise and connections within the payments industry to bolster and guide the Chargebacks911 leadership team as we grow and optimize our industry-leading SaaS platform.
Again, I can’t express how much I’m looking forward to this next phase in our journey as we continue to challenge the status quo! What else is there to say? Other than “welcome aboard… now let’s get to work!”
