Online Merchants Must Act Now—While They Have the Chance According to the scheduled EMV transition that was agreed upon by the major card networks, the liability for fraud at both gas pumps and ATMs was originally intended to shift to merchants in October 2017. However, Visa, MasterCard, and American Express have all announced that the liability shift at gas pumps …
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Record-Setting mCommerce Sales Present Opportunities and Challenges The 2016 Thanksgiving weekend shopping event is now a thing of the past. U.S. shoppers set new spending records in 2016; however, a growing number of consumers opted to shop online rather than contend with the crowds, lines, and product shortages at brick-and-mortar retailers. Though “Cyber Week” deals continue to run as of …
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Simplifying Chargebacks Isn’t the Answer—We Need Informed Consumers First Traditionally, if a cardholder wishes to dispute a transaction, a simple call or email to the bank is all that’s required to initiate the process. The overall ease of filing a dispute is a leading causes for both accidental and intentional abuse of the chargeback process. Unfortunately, a recent announcement from …
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Why Social Responsibility Matters, and How to Develop it in Your Business Corporate social responsibility is a hot topic of discussion in the business community, especially in the last few years. However, despite the increasing power of corporate responsibility in the minds of consumers, many people still have a relatively limited understanding of the concept. What is corporate social responsibility, …
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Creating New Earning Potential Through Frugal Innovation Chargebacks911™ recently had the honor of sharing valuable chargeback management insight at two prestigious industry events, the IATA World Finance Symposium and the ARC Travel Connect 2016. One trend was abundantly clear throughout the course of both events: airlines are not effectively addressing the issue of chargebacks. However, they can no longer afford …
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Why Management Skills Are Necessary to Lead Effectively In any organization, there are distinct roles and responsibilities each individual must execute. Leaders, though, are often the exception to the rule, as their obligations are quite expansive. Despite this reality, there is one surprising blend of characteristics many are unaware of. A truly effective individual will showcase the best traits of …
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Mobile Growth Continues—Merchants Need a Fresh Approach for the New Market It’s now impossible to ignore the direction in which the eCommerce industry is moving. Mobile is poised to be the undisputed champion of online retail, with the majority of consumers relying on mobile devices to make purchases, research products and interact with brands. Smartphones, in particular, appear to be …
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Encouraging True Gender Equality Rather than Professional Entitlement Gender equality is prevailing topic of conversation in any industry, but it is especially prevalent among science, technology, engineering and mathematics careers. Studies show the STEM industry in particularly is woefully unbalanced. Women comprise 57% of the U.S. workforce, but only 26% of professional computing careers. Similarly, 57% of bachelor’s degrees are …
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Promoting Financial Literacy Encourages More Equitable eCommerce Experiences More often than not, consumers who commit friendly fraud do not set out with the intent of ripping-off merchants and getting something for nothing. Rather, these illegitimate chargebacks are often the result of learned consumer behaviors. Correcting those behaviors requires advanced financial literacy and a greater understanding of cardholder responsibility. That’s why …
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My Experience at One of the World’s Top Events for Affiliate Marketers Affiliate Summit East is one of the biggest annual shows for affiliate advertisers, networks, and publishers. Each summer, the event attracts several thousand attendees spread across three tradeshow areas, all for three jam-packed days of networking, educating and sharing ideas. Affiliate Summit—an Overview Affiliate Summit East, the Atlantic …
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