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January 17, 2019

Love Them or Hate Them, Chatbots Can Help

One of the messages I am constantly emphasizing is how essential it has become for eCommerce merchants to offer fast, responsive customer service. If there is any way a merchant can provide live 24/7 support, that is always the way to go. But I recognize that doing so is not always economically feasible. Some companies see chatbots–those little pop-ups that …

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January 3, 2019

Moving Beyond Bitcoin: The Blockchain Revolution

Moving Beyond Bitcoin: The Blockchain Revolution

There’s been a lot of talk over the last year—and even more over the last few weeks—about the roller coaster ride and alleged eminent crash of Bitcoin. Sometimes it feels like all the news is negative, and the naysayers simply can’t wait for the currency to flatline. Part of that, of course, is the nature of the reporting business. All …

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October 23, 2018

Check Out My Latest Feature for Internet Retailer Magazine

Data is Digital Gold. That Makes it a Top Priority for Fraudsters. What are fraudsters looking for in the digital age? Is it Cash? Card numbers? Maybe, but more often than not, data is the real treasure fraudsters are hunting for, as I explained in a new feature in Internet Retailer magazine. Thanks to author April Berthene (@AprilBertheneIR) for inviting …

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