January 20, 2017

The Most Noteworthy eCommerce Developments of the Last Decade

6 Things That Have Forever Changed the eCommerce Environment Ten years ago, long before I co-founded Chargebacks911®, I was getting ready to launch my first eCommerce venture. In the decade that’s passed, I’ve experienced first-hand the various innovations, regulations, and consumer trends that have impacted the industry. Some of those developments were more consequential than others. The key has been …

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December 29, 2016

Recent EMV Delay Means Fraud Threat is Even Greater

Online Merchants Must Act Now—While They Have the Chance According to the scheduled EMV transition that was agreed upon by the major card networks, the liability for fraud at both gas pumps and ATMs was originally intended to shift to merchants in October 2017. However, Visa, MasterCard, and American Express have all announced that the liability shift at gas pumps …

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December 5, 2016

Black Friday, Cyber Monday & the Rise of Mobile Shopping

Record-Setting mCommerce Sales Present Opportunities and Challenges The 2016 Thanksgiving weekend shopping event is now a thing of the past. U.S. shoppers set new spending records in 2016; however, a growing number of consumers opted to shop online rather than contend with the crowds, lines, and product shortages at brick-and-mortar retailers. Though “Cyber Week” deals continue to run as of …

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November 28, 2016

Reducing Dispute Friction? Not Without Consumer Education.

Simplifying Chargebacks Isn’t the Answer—We Need Informed Consumers First Traditionally, if a cardholder wishes to dispute a transaction, a simple call or email to the bank is all that’s required to initiate the process. The overall ease of filing a dispute is a leading causes for both accidental and intentional abuse of the chargeback process. Unfortunately, a recent announcement from …

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October 21, 2016

The Importance of Corporate Social Responsibility

Why Social Responsibility Matters, and How to Develop it in Your Business Corporate social responsibility is a hot topic of discussion in the business community, especially in the last few years. However, despite the increasing power of corporate responsibility in the minds of consumers, many people still have a relatively limited understanding of the concept. What is corporate social responsibility, …

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October 18, 2016

Helping Airlines Solve the Chargeback Problem with Frugal Innovation

Creating New Earning Potential Through Frugal Innovation Chargebacks911™ recently had the honor of sharing valuable chargeback management insight at two prestigious industry events, the IATA World Finance Symposium and the ARC Travel Connect 2016. One trend was abundantly clear throughout the course of both events: airlines are not effectively addressing the issue of chargebacks. However, they can no longer afford …

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October 17, 2016

Management & Leadership: Two Halves of a Winning Persona

Why Management Skills Are Necessary to Lead Effectively In any organization, there are distinct roles and responsibilities each individual must execute. Leaders, though, are often the exception to the rule, as their obligations are quite expansive. Despite this reality, there is one surprising blend of characteristics many are unaware of. A truly effective individual will showcase the best traits of …

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September 19, 2016

Revamping e-Retail for the Mobile Market

Mobile Growth Continues—Merchants Need a Fresh Approach for the New Market It’s now impossible to ignore the direction in which the eCommerce industry is moving. Mobile is poised to be the undisputed champion of online retail, with the majority of consumers relying on mobile devices to make purchases, research products and interact with brands. Smartphones, in particular, appear to be …

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August 26, 2016

Understanding the Difference Between Equality & Entitlement

Encouraging True Gender Equality Rather than Professional Entitlement Gender equality is prevailing topic of conversation in any industry, but it is especially prevalent among science, technology, engineering and mathematics careers. Studies show the STEM industry in particularly is woefully unbalanced. Women comprise 57% of the U.S. workforce, but only 26% of professional computing careers. Similarly, 57% of bachelor’s degrees are …

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August 25, 2016

Encouraging Cardholder Responsibility with Greater Awareness

Promoting Financial Literacy Encourages More Equitable eCommerce Experiences More often than not, consumers who commit friendly fraud do not set out with the intent of ripping-off merchants and getting something for nothing. Rather, these illegitimate chargebacks are often the result of learned consumer behaviors. Correcting those behaviors requires advanced financial literacy and a greater understanding of cardholder responsibility. That’s why …

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