Start date: March 25, 2016

End date: May 23, 2016

Location: Loews Royal Pacific Resort, Orlando, FL


Every year, figures from across the card-not-present ecosystem converge on Orlando, Florida for the CNP Expo. Everything from security to ecommerce practices to payments—the annual CNP Expo is the place for movers and shakers to discuss the card-not-present industry’s direction for the next year.

As co-founder and COO of Chargebacks911™, Monica Eaton-Cardone is a natural choice for a speaker at this year’s CNP Expo. Not only do her years of experience as a former ecommerce merchant enable her to better gauge the challenges merchants face on a daily basis, her understanding of payment processing risks is unrivaled.

Monica’s panel discussion, Positive Charge: What’s so friendly about friendly fraud?, will feature valuable insight into the subjects of friendly fraud and chargebacks. During the panel, Monica will provide insider secrets about the best friendly fraud prevention strategies and offer tips on how to maximize revenue retention.

The CNP Expo 2016 runs from May 23-26, at the Loews Royal Pacific Resort in Orlando, Florida, located inside the Universal Orlando Resort. Monica’s presentation takes place from 10:30-11:15am on May 24. Chargebacks911™ will also be exhibiting at booth #607.

Those attending the CNP Expo are encouraged to email to arrange a personal meeting with Monica or to learn more about Chargebacks911’s services.

More information here.

CNP Expo 2016

May 23-26, 2016
Lowes Royal Pacific Resort
Orlando, Florida

Positive Charge: What’s so Friendly About Friendly Fraud?

Monica Eaton-Cardone
May 23, 2016


Event Recap

Monica and the rest of the Chargebacks911™ team had an excellent time at CNP Expo 2016. The range of different panels and events offered invaluable opportunities to learn, share and network with professionals from across the CNP environment.

Monica’s panel discussion was well-received by convention attendees. As she pointed out, when it comes to chargebacks, merchants need to learn from mistakes, rather than just moving on and forgetting about them. Each chargeback offers valuable data, shedding light on the cause of the dispute and potentially helping merchants prevent future chargebacks.

Monica Cardone